Lynndell Gardiner

LYNNDELL GARDINER

A talented professional with over fifteen (15) years’ experience in the managerial and analytical field. Innovative analyst skilled at enhancing and optimizing business processes to ensure growth and success. Experienced in supporting organizational needs to identify areas of enhancement, developing and implementing business development plans, and assessing business requirements. Result-oriented individual recognized for effectively resolving challenging issues and going beyond the call of duty.

PROFESSIONAL EXPERIENCE

• Review applications for approval or denial.
• Determine pricing for insurance policies.
• Communicate via Zendesk with landlords and tenant to acquire necessary information for application processing.

• Conducted election software integration testing and assured DS200 voting machines met requirements and expectations for early voting and general elections.
• Calibrated scanners and screens for over 500 voting machines to verify proper functionality of all voting machines.
• Reported defects, took screenshots, and properly documented information of inoperable machines.
• Tabulated, scanned, and archived over 10,000 live mail-in ballots.

• Built rapport with customer by answering multiple customer inquiries (>100/day) via phone, chat, and email.
• Addressed customer concerns and complaints regarding various items ordered via Amazon or through third party sellers.
• Liaised with Amazon delivery drivers to ensure efficient and effective delivery.
• Made relevant adjustments to customer accounts with regards to payment information, subscriptions, cancellations, returns and refunds.
• Properly handle confidential information, while upholding proper security protocols and document necessary information.

• Established operational excellence by providing accurate and quality point-of-sale data to our client by way of financial and operational audits to confirm payment compliance.
• Organized and provided data cleansing of incoming tangible information.
• Submitted daily reports to evaluate performance against daily/weekly/monthly quota metrics.
• Collected, arranged, and input information into database (UPCSync) and submitted over 100+ cases into Salesforce daily.
• Developed an Alteryx workflow to improve operations and reduce the input of repetitive task more than 50%.

• Managed office operations and aided in logistics supporting Executive Officer of the Military Police department.
• Assisted with distribution of over 150 employees and ongoing training for department.
• Created and arranged filing system within the Military Police department.
• Produced weekly status and incident reports.
• Built and maintained department databases with vital information and answered calls.
• Prepared purchasing orders for office equipment and supplies.
• Recruited, trained, and mentored over 500+ youths within Rangers program.

EDUCATION

CERTIFICATES

PROFESSIONAL AND TECHNICAL SKILLS

• Extensive data entry, organizational and typing skills.
• Advanced proficiency in Microsoft Office Suites.
• Useable knowledge of Adobe Reader and Photoshop.
• Working knowledge of analytic software’s such as Alteryx, Salesforce, PuTTY.
• Experience with Windows and Linux environments; with training in active directory domain services and Hyper V.
• Experience with computer repairs and migration.
• Basic understanding of programming languages such as HTML, CSS, JavaScript, Python, R, SQL, ReactJS/Native.

Work

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About

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Contact

• Twitter
• LinkedIn
• GitHub
• Instagram

Elements

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